Frequently Asked Questions
Everything you need to know about our headwear, shipping, and returns.
How do I determine my hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows using a flexible measuring tape. Refer to our comprehensive Size Guide on each product page to match your measurement in centimeters or inches to our sizing chart.
What is your return policy for hats?
We offer a 30-day return policy for all unworn hats in their original condition with tags attached. Please ensure the hat is returned in its original protective packaging to prevent crushing or deformation during transit.
How should I clean and maintain my hat?
Care instructions vary by material. Felt hats should be brushed with a soft-bristled brush, while straw hats can be wiped with a damp cloth. We recommend avoiding heavy rain and storing your hats in a cool, dry place away from direct sunlight to prevent fading.
Do you offer international shipping?
Yes, we ship our hats worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please note that customs duties or import taxes may apply depending on your country's regulations.
How are the hats packaged to prevent damage?
We take great care in our packaging. Every hat is shipped in a sturdy, crush-proof box with internal support to ensure it maintains its shape and arrives in pristine condition.
Can I reshape my hat if it gets crushed?
Many of our wool and felt hats can be reshaped using light steam from a kettle or garment steamer. However, we recommend checking the specific care label or contacting our support team before applying heat to your headwear.