Returns & Exchanges
At Hats, we want you to be completely satisfied with your headwear, which is why we offer a 30-day return policy for all unworn items in their original packaging. Simply initiate a return within a month of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your hats in their original box.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for reference until the return is processed.
Receive Your Refund
After our team inspects the quality of the returned items, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing